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Appointments

The practice gives patients the choice of booking their appointment in advance.  To ensure continuity of care, we ask that you attend the same doctor for problems where possible.

Pre-Bookable Appointments

For patients who would like to book in advance or who have to return for review to the doctor, there are appointments bookable in advance. 

Appointments may be made at reception from 8am until 6pm or by telephoning the practice on 01389 828616.

Emergency Appointments

The practice provides ‘emergency’ appointments each morning and afternoon and these are for patients who feel they cannot wait until the following day for an appointment. Your call will be triaged by the Receptionist and you will be asked for a brief description of your medical problem.  This will allow the Receptionist to make sure you see the right Clinician.  It will be a 5 minute appointment for the emergency that has arisen on the day.  If you have any other medical issues you need to discuss, you will need to make a routine appointment.

Patients suffering from genuine emergencies will always be seen on the day.

Telephone Availability

If a patient calls and requests to speak to a GP or nurse, the reception staff will check the availability of the GP, as each day is different for all GPs.  The GP will have allocated telephone slots and you will need to be available to take the call at that time. The receptionist will then take some information and allocate you a time slot.  Please note the number that will appear on your phone is 0800 678 3393

Please advise staff if your call is URGENT.  They will take your details and you will be called back as soon as it is appropriate.

Text Messaging Reminder Service

The Practice operates a text messaging reminder service where you will be sent a text reminder to your mobile phone  2 days before your routine appointment.  It is important that we have an up to date mobile number to allow you to recieve texts.  This also allows you to cancel your appointment if it is no longer suitable by typing CANCEL and pressing send.  If you would like to recieve text reminders please complete the form below and hand / post to the Practice.

Communication Consent Form

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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